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Great staff individually

Story from nhs.uk

"Great staff individually"

About: The Walton Centre NHS Foundation Trust / Neurosurgery

All staff treated me with respect. I found the patient ambassador went beyond their role and made people feel better by their attitude and friendliness. Also half care assistants on Cairns ward,also happy and smiling. But the communication between staff and patients could be better,staff promising to do something and don't feed back to other staff or patient.

I will admit I was a next of kin to a patient and the above is my observations.

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Responses

Response from The Walton Centre NHS Foundation Trust 6 years ago
The Walton Centre NHS Foundation Trust

Submitted on 24/11/2017 at 19:53
Published on nhs.uk at 20:31

We really appreciate your feedback and thank you for taking the time to share this with us.

We are delighted to read your feedback about the patient ambassador and staff on the ward. We are always looking for ways we can improve and if it’s OK with you we’d like to know a bit more about where communication could have been better.

We don’t want to trouble you, but if you’d like us to look into this, could you please contact our Patient Experience Team on 0151 556 3088 or by email to PatientExperienceTeam@thewaltoncentre.nhs.uk

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