"orchid ward millbrook"

About: Millbrook Mental Health Unit

(as a service user),

- More patient interaction with staff would be good. when staff are busy, that is understandable but when you see 4 or 5 staff (nurses and HCAs) having a chat and a hot drink in the office and laughing together, it makes us as patients wonder why they don't come to sit in communal areas and chat with us too.

- I think staff shouldn't have conversations about patients within earshot of other patients. Twice now a particular member of staff has been heard saying not very nice things about myself around other patients. Also staff can be regularly heard saying similar things about other members of staff and I don't think this is okay.

- I have never seen, heard of or know about my care plans or goal settings. I was told when I first came that a care plan would be written but I haven't ever been told anything further and I have now been here for over 4 months.

- Sometimes if you are distressed or struggling, some nurses refuse to give you PRN medication. I know it is as nurse's discretion but I do not ask for it unless I need it and sometimes being told that you cannot have it because you were fine half an hour before is frustrating because with my diagnosis, my mood can switch in seconds and not being able to access PRN can lead to incidents and an even lower mood.

+ If we have a problem on the ward, the ward manager Kirsty always has time for us and will help us sort things if there is something that can be done.

+ Community meetings every week are a good way of raising any environmental issues on the ward and any issues get sorted as quickly as possible.

+ My named nurse is really supportive and will always try to make time for me when she on shift if I am struggling or need to talk. I trust her a lot which is important to me.

+ The activity co-ordinators that come on to the ward are also incredibly supportive and will stop to have a chat or a 1:1 with you if they have time in between activities. They always try to give us things to do in the week to that we don't have to sit on the ward and get bored/frustrated everyday.

Responses

Response from Kirsty Aveyard, Ward Manager, Orchid Ward, Nottinghamshire Healthcare NHS Foundation Trust

Dear pictorjg77


Thankyou for taking this time to post your feedback- we do appreciate this
I am concerned about some aspects of the feedback that I would like to explore further

if you feel able to come and talk to me about this you can do so in complete confidence this would be anonymous to others and would only be used to look into your concerns and help address them

I am pleased to read you feel I am approachable and have time for you as that is my ultimate goal in my role despite how busy the ward can be
you can also message me on my email kirsty.aveyard@nottshc.nhs.uk

I will however ensure the points raised are used for staff learning from feedback about your experience both good and bad

with kind regards, Kirsty
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Response from Sally Redgate, Acute Service Manager (North), Millbrook Mental Health Unit, Nottinghamshire Healthcare NHS Trust

Dear pictorjg77

I would like to echo Kirsty's comments, if you would like to discuss further with us your experience on Orchid Ward please do not hesitate to contact me or Kirsty.

It is so important that we are constantly reviewing and improving our services and care provided to patients and I am aware that Kirsty and the ward have already taken steps to learn from your comments and improve the issues you have raised.

I wish you well in your recovery

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Response from Jane Danforth, Involvement Team, Involvement & Experience, Nottinghamshire Healthcare NHS Trust

picture of Jane Danforth

Dear pictorjg77

Many thanks for taking the time to leave your feedback. If you prefer to contact the ward by telephone or arrange a meeting please call Kirsty Aveyard, Ward Manager, Orchid Ward 0115 9691300 ext 14140.

Please be reassured we want to improve our services and the best way to do this is by listening to you.

Wishing you all the best in your recovery

Jane

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Response from Kirsty Aveyard, Ward Manager, Orchid Ward, Nottinghamshire Healthcare NHS Foundation Trust We have made a change

Dear Pictorjg77

I just thought I would post an update from your previous posting with regards to changes and progress on orchid ward

We have had open staff discussion about feedback in relation to use of medication particularly as you mention those not regularly prescribed; with regards to prevention of escalation of patients anxiety and I am confident that staff took learning from this – we plan to continue in monthly staff meetings ongoing discussion about this and during recovery workshops (based on the wards with a tutor )and staff meetings we are reviewing this

I have shared this valued feedback within these meetings and we have reviewed individual points of the feedback for honest and open discussion on how we can improve

We are working on the care plan reviews and the time of day we are completing these as a result we have protected primary nurse time daily between 2 & 3 pm ( this is often the cross cover period of morning and afternoon staff )and will be reviewing this in 4 weeks to see how this is progressing; signage is displayed across the ward to inform other visitors to the ward that often take staff away from valuable time with patients

We have also improved signage of community meetings and and have introduced guest speakers. The team have also ensured a more permanent format of meeting minutes are displayed in communal patient areas - Karyn our OT along with Andy the ward environment co ordinator take a lead role in this

If you would like to discuss at any point in the future my contact details are

01159560835 ext 14140 / kirsty.aveyard@nottshc.nhs.uk

With kind regards, Kirsty

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Response from Jane Danforth, Involvement Team, Involvement & Experience, Nottinghamshire Healthcare NHS Trust

picture of Jane Danforth

Well done Orchid Ward for listening and making changes based on what you have told us and thank you for raising these issues and your positive comments about your named nurse and activity co-ordinators..

I wish you well in your recovery.

Best Wishes

Jane

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