"Reassured by out of hours and DVT service"

About: City Health Care Partnership CIC / DVT clinic City Health Care Partnership CIC / GP service (out-of-hours)

(as the patient),

I developed a pain in my leg which got worse this morning Sunday 9th January. I rang the out of hours number and a doctor rang me back within an hour and arranged for me to attend the Westbourne Centre in Hull straight away. The receptionist offered me a wheelchair when she saw I was limping and I only waited ten minutes before I saw a female doctor who was very pleasant and friendly and she asked me to see a specialist DVT nurse who explained everything carefully, examined me and checked my Blood Pressure and temp etc. He reassured me it was not likely to be a blood clot but took a blood test to make sure and arranged a scan for tomorrow morning when the blood tests should be back. In the meantime he gave me an injection to thin the blood which made me feel very reassured and explained everything I needed to know. This is an excellent service and I would like to thank all the staff at the clinic who were friendly and professional throughout.

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Response from Senior operations manager for integrated community services - transition of care, City Health Care Partnership CIC

Thank you ‘Ursula’ for taking the time to post such a complimentary opinion.

Our staff work hard to offer a professional and caring service which meets the needs of our local community. I am pleased that your experience of both the services has been so positive. I am also pleased that you felt reasured with the advice and treatment you recieved from the DVT service.

Your opinion and gratitude has been passed on to the staff within the DVT service who will be pleased to read such lovely comments.

We strive to continually improve our services and believe all feedback we receive is valuable, so thank you again for taking the time to provide feedback.

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