"Her care for us as well as our daughter mattered so much"

About: City Hospital campus / General surgery

(as a parent/guardian),

My daughter had a hysterectomy recently and was in Loxley Ward for recovery. My husband and I visited on Saturday and again on Sunday and sadly her pain level on Sunday afternoon was extreme and was not controlled for several hours. We were understandably distressed and concerned to see our daughter struggling so much. We were sitting in the visitors room and Sarah, an auxillary nurse, came in and realised that we were upset. By this time it was late afternoon. Sarah very kindly brought us a cup of tea and this was followed by egg sandwiches and egg custard. Her care for us as well as our daughter mattered so much on that day and we shall always remember with great gratitude her support and care for us.

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Responses

Response from Nottingham University Hospitals NHS Trust

Thank you for sharing your feedback with us about your daughter’s experience in our care. I am sorry that it took time to get your daughter’s pain levels under control. I hope she is recovering well at home. I will share your comments with Sarah and pleased to read that she was so thoughtful when looking after your daughter and her family.

Best wishes,

Benita Brear, Gynaecology Services, Matron

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