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Happy with my visit to the eye clinic

Posted By lynxxg36

"Happy with my visit to the eye clinic"

About: Scottish Ambulance Service / Patient Transport Service University Hospital Ayr / Ophthalmology

(as the patient),

I have been visiting Ayr Eye hospital for the last 4 months to get injections in my eye.  When I went yesterday I didnt get the injection.  I was so pleased with the way the lady explained why.  She told me I had an infection in my other eye and they wouldnt want to do the injection until it was all clear.

The ambulance people were great and all of the staff are always nice.

I left the hospital yesterday quite happy to not have to get the injection but also understanding why.  Thank you

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 23/11/2017 at 13:54
Published on Care Opinion at 15:24

picture of Eunice Goodwin

Dear lynxxg36,

Thank you for this lovely post. I am sure the team will appreciate this very much.

Thank you for taking time to let us know about your care; if everyone came out of hospital happy, that would be wonderful.

Take care,

Eunice

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Response from Mark Hannan, Head of Corporate Affairs and Engagement, Scottish Ambulance Service 6 years ago
Mark Hannan
Head of Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 24/11/2017 at 13:10
Published on Care Opinion at 13:34

Hi Lynxxg36,

Thank you for taking the time to send on this feedback to us, it is really appreciated.

Our ambulance crews do a fantastic job and try very hard to put patients at ease whilst delivering a high level of care. It is great to hear directly from patients who have had such positive experiences.

Thanks again,

Mark

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