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"The service and the empathy given by all staff was exceptional"

About: University Hospital Wishaw / Breast Clinic

(as a staff member posting for a carer/relative),

My wife discovered a painful lump on her breast and after being seen by GP was told it was 4-6 weeks wait for a referral to Wishaw Breast Clinic. However she was given an appointment within 5 days and attended The Breast Clinic at Wishaw General. We were seen by clinic staff and Dr Todd the Consultant within 20 minutes. My wife was given a mammogram and an ultrasound and reviewed again by a Consultant. Having been very distressed on finding the lump, the care, the service and the empathy given by all staff was exceptional. She received a positive and happy diagnosis. We would like to thank all the CSWs, Nurses, and the Consultant for their care and kindness which is necessary at a very emotionally stressful time.

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Responses

Response from Mhairi Simpson, Nurse Consultant, University Hospital Monklands, NHS Lanarkshire 6 years ago
Mhairi Simpson
Nurse Consultant, University Hospital Monklands,
NHS Lanarkshire

I am the professional lead for cancer nursing and a member of the cancer care management team.

Submitted on 23/11/2017 at 10:11
Published on Care Opinion at 10:21


picture of Mhairi Simpson

Dear Gerry

thank you very much for taking the time to provide such positive feedback. We appreciate you sharing you experiences of the breast clinic at WGH at what has been a very emotional and stressful time.

Our staff value and appreciate feedback regarding peoples' experiences of the services provided. I will ensure that this is shared with them.

Thank you once again for taking the time to share your experiences and highlight the care, empathy and kindness shown by the staff involved.

I am pleased that the outcome for your wife was positive and resulted in a "happy diagnosis", that must have been such a relief for you both.


Thank you again,

Mhairi

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