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Care Opinion

Growth scan - antenatal

Posted By sculptorjq86

"Growth scan - antenatal"

About: Pilgrim Hospital / Maternity

(as the patient),

I attended Pilgrim hospital recently for a growth scan. I have been through a lot in this pregnancy so far, including symptoms that mean I am in constant pain. I am also a nurse.

I left my scan almost in tears today. The sonographer was so fast and abrupt that I felt I didn't see my baby properly. Yes we all work under pressure but leaving a scan with a nice picture is a real boost for mum. I was jabbed for baby to move and when he did there was no effort to get a nice profile. it was very 'that will do. ' I was excited to be able to show my family and colleagues a picture of my baby - but left tearful, with a horrendous picture like something from a horror film and my name mispelt on it anyway so that's hardly a keepsake either!

I am a sister in the nhs and know how the small things make a big difference. All I expect is an extra 2 minutes effort so I could see my baby and take away a memento. Yes, it's about baby being healthy but it's also about mum not feeling she's just another walking bump with yet another baby to measure.

I still feel cheated and refuse to show anyone the pictures I was given. Was made to feel like cattle today.

Really upset by this as my other scans were special.

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Responses

Response from Sarah Clapham, Ultrasound services manager, Radiology, United Lincolnshire Hospitals NHS trust 6 years ago
Sarah Clapham
Ultrasound services manager, Radiology,
United Lincolnshire Hospitals NHS trust

Submitted on 23/11/2017 at 13:16
Published on Care Opinion at 13:30

Dear sculptorjq86,

I would first like to say that I am extremely sorry that you have had reason to complain about the service you received when attending for an Antenatal ultrasound scan at the Pilgrim Hospital, and would like to thank you for raising these concerns.

I would like to apologise for the manner in which our staff made you feel, this is something we feel very passionate about and pride ourselves on our compassion.

Unfortunately it is difficult to fully investigate this issue, and share your feedback with the sonographer concerned, without further information.

If you would contact our PALS team (01205 446243 or pals@ulh.nhs.uk) with your name and date of birth this will allow me to undertake a full investigation.

I respect your right to remain anonymous; please be assured that any further details you supply will only be used by me to identify the team member involved.

In sharing and discussing your feedback with them, I will ensure you remain anonymous.

Genuinely listening to our patients' experiences of care is extremely important to us and learning from where we could have done better is a cornerstone to our journey of continuous improvement

Many thanks,

Sarah Clapham

Ultrasound Services Manager

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