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rude unhelpful reception staff require more...

Story from nhs.uk

"rude unhelpful reception staff require more..."

About: Dr Maassarani & Partners

rude unhelpful poorly trained reception staff sent my

teenage daughter away after they said a automated appointment wasnt made

any referrals made by GP never get followed up you have to keep contacting practise to get anything done

receptionist once gave out wrong test results no option

but to find new surgery

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Responses

Response from Dr Maassarani & Partners 6 years ago
Dr Maassarani & Partners

Submitted on 29/11/2017 at 13:29
Published on nhs.uk at 14:31

Dear Patient

Thank you for sharing your experience with us.

I note that we have since made contact with you via NHS England and I'm pleased that your complaint is now resolved.

Kind Regards,

Bev

Beverley Stevens

Quality Assurance Manager

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