"Disgusted"

My 89 yr old dementia and Alzheimer's suffering mother had an appt for a biopsy, suspected skin cancer, she was poorly on that day so I rang appt line and cancelled it, when the next appt came I was unable to take her, I rang and spoke to receptionist at Kingsgate House, they were very abrupt and rude and said they would rearrange 'on this occasion.' I was then able to get one of the carers from my mothers care home to take her, so spoke to the same receptionist again and explained who was going to take her, unfortunately they were unable to do the procedure due to me not being there to sign the consent form, so another appt has been made and I've got to get my mother there again. You'd think the receptionist would have had the decency to tell me I had to be there...they are dealing with poorly and vulnerable people so a bit of common sense and compassion wouldn't have gone a miss......very disappointing.