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Care Opinion

Out of Hours visit

Posted By Lucky1

"Out of Hours visit"

About: Douglas Street Community Health Clinic NHS 24 / NHS 24 (111 service)

(as a service user),

Late one Friday night a few weeks ago I quickly developed swelling on my face and neck. I have had some serious health issues over the last 8 months leaving me on 24 hour oxygen. I called Nhs 24 as I really didn't want to attend A&E or leave it until Monday for my GP. The call handler was very helpful and supportive and I received a call back asking me to attend OOHs centre in Douglas Street in Hamilton.

The directions given were very helpful and we sadly arrived late for our appointment, as we travelled 30+ miles but the staff were expecting us and took me straight away. The staff were friendly, professional and thorough with the care and attention I received. The nurse took the time to listen to to my problem, assess, reassure me and my wife and treat me with antibiotics. At no time did I feel we were being rushed or attending a busy over night service. Thank you for looking after me ladies. Fantastic service with a caring and professional nursing team. 

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 6 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 22/11/2017 at 16:38
Published on Care Opinion at 16:45

picture of Shona Lawrence

Dear Lucky1

I am very sorry to learn you have been unwell recently.

Thanks for taking the time share your experience of the Out of Hours Service on Care Opinion. From what you have described, the staff at Douglas Street in Hamilton went the extra mile in caring for you. I am sure they will be delighted with your feedback.

The Care Opinion team has tagged NHS 24 to your story as you mentioned a call to our service. I note you have described our Call Handler as helpful and supportive. It is great to receive such positive comments and I will share your story more widely within NHS 24.

Should you care to contact me directly with any additional detail, then I would be delighted to hear from you. I can be contacted on 0141 337 4582 or by email at patientaffairs@nhs24.scot.nhs.uk. With some additional detail, I would be able to identify the Call Handler who managed your call and pass your thanks directly to them.

Thanks again and take care

With kind regards

Shona

Shona Lawrence

NHS 24 Patient Affairs Manager

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Response from Rick Edwards, Service Manager Surgical & Critical Care, University Hospital Hairmyres, NHS Lanarkshire 6 years ago
Rick Edwards
Service Manager Surgical & Critical Care, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 23/11/2017 at 14:49
Published on Care Opinion at 15:36

picture of Rick Edwards

Dear Lucky1,

I'm delighted that you received such good care and your attendance with the Out of Hours Service was so positive.

Staff appreciate it when a patients take time to express their thoughts on the service they received. I have contacted the Out of Hours Coordinator who will pass on your thanks to the staff.

I hope you are on the road to recovery.

Kind regards

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