"Walsall manor transfer to heartlands/urgent..."
About: Heartlands Hospital / Accident and emergency Heartlands Hospital Accident and emergency Birmingham B9 5SS
Posted via NHS Choices
I was transferred last friday evening to heartlands from manor walsall, for an urgent throat procedure due to thete being no ent consultants at manor over the weekend. Manor arranged the transfer and we made our own way over being told i wouldn't have to wait in minors long as i had a bed waiting on ward 5. However, when i arrived, a and e reception staff were not helpful at all and i was told to wait again. I was in pain and vecoming distressed. I managed to speak to a lovely nurse who chased everything up for me and constantly reassured me, along with their fab colleagues, who assessed me and sorted my obs. These people are a credit to heartlands. Once upon the ward, which was abot 11.30 pm i was seen by a doctor straight away and had the procedure done immediately. The nurses were brilliant on ward 5..during that night and the following day before i was allowed to go home too. One nurse, particularly, was very professional....they ran a tight ship and knew their stuff! In fact, my whole experience regarding nurses and doctors who attended to me were amazing, knowledgeable and professional. Such a shame that the receptionist gave me such a bad first impression as they sat there chewing gum!