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"Maternity centre"

About: Royal Stoke University Hospital

I have recently had my third baby at this hospital. I was meant to have a planned section but my waters broke 3 weeks early.

I had the most terrifying experience. I was reassured that when ever I went into active labour I would be given the emergency section that had been planned. I was placed on the wrong ward, 205 and left on that ward with 3 other women to labour to 10cm and pushing on my own. I wasn't checked on, I had to beg for pain relief and to be checked. They said my husband couldn't be with me as it was a ward. I was left till pushing to rush me to theatre where my husband missed the birth of our child. I lost a litre of blood and was not given a transfusion. I can honestly say it was the worst expert of my life, I was terrified, lonely and in a lot of pain. I have has 2 previously traumatic labours he seems the planned section. . The day care on the ward wasn't any better, they were hours late with pain relief and didn't come for sometime half an hour when I buzzed. The hand over for medicine to take home was poor and I had to call them back in to ask what I needed to take and when.

Overall an awful experience.

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Responses

Response from Royal Stoke University Hospital 6 years ago
Royal Stoke University Hospital
Submitted on 20/11/2017 at 15:25
Published on nhs.uk at 16:34


I am so very sorry to read of your experience of our hospital. If you have not already done so, I would be very grateful if you could contact our Patient Advice and Liaison Service (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net to provide further details. As an organisation, we value all feedback and would welcome the opportunity to investigate the issues you have raised.

With kindest regards

Rebecca Pilling, Quality Improvement Facilitator: Patient Experience.

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