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no thought for others and misleading timescales

Story from nhs.uk

"no thought for others and misleading timescales"

About: Milton Keynes Hospital / Gynaecology

So

wife had an endometriosis op in feb

no follow up review booked, so had to do herself

we cannot afford IVF and do not get Free IVF as the local CCG cap at 35 (despite NICE guidelines of 42), we walk in for follow up and blood tests, gynaecology is mixed with anti natal, very poor design and leaves one feeling low and as if we are not allowed a child yet rub our faces in it. - Been told that the hospital is aware of this!!!!!!

Greeted by nurse / dr , with "oh your here for infertility"

no compassion, blood tests takes on 1st November and told results in 7 days, 3 weeks later nothing, phone always engaged and drs have not had the results either.

send complaint to unit and PALS

not impressed!

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Responses

Response from Michaela Tait, Patient Experience Manager, Milton Keynes University Hospital NHS Foundation Trust 6 years ago
Michaela Tait
Patient Experience Manager,
Milton Keynes University Hospital NHS Foundation Trust

Submitted on 27/11/2017 at 12:30
Published on Care Opinion at 13:07

We are sorry to hear about your recent experience at the hospital. From your review it suggests you have already made contact with the PALS team ( Patient Advice and Liaison Service) on 01908 995954 or via email on pals@mkuh.nhs.uk. They can also support you if you wish to make a complaint. We do take our feedback seriously and therefore thank you for taking the time to share your experience with us.

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