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"Excelllent care"

About: Queen Alexandra Hospital / Rheumatology

I have been a patient of this dept since the early 80's.

I have seen enormous progress over the years - less waiting times and more information passed on to the patient for a start. I have had 7 operations for joint problems and have always been treated respectfully and with the utmost understanding and kindness.

No system is perfect and the NHS is vastly understaffed and underfunded but each member of staff I have met from cleaners to consultants have been exemplary.

Especially one particular consultant!!

I get so angry with the petty fault finding and I can only think that patients who have not been given enough attention are maybe not in need of any medical help.

I have been pleasantly surprised by the standard of food, and the cleanliness of the wards.

OK we can all think of something that could have been improved but realistically when is a hospital of this size ever going to be perfect.

Maybe we should stop looking for problems and count ourselves very lucky that we have such a wonderful NHS.

Thank you to all at QA for the care I have had over the years.

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Responses

Response from Kathy Parker, PALS & Complaints Coordinator, Portsmouth Hospitals NHS Trust 6 years ago
Kathy Parker
PALS & Complaints Coordinator,
Portsmouth Hospitals NHS Trust
Submitted on 22/11/2017 at 14:18
Published on Care Opinion at 15:50


Thank you for taking the time to share your kind words with us. We are so pleased that you have had such a positive experience with us over the years and wish you all the best for the future.

Best wishes

Kathy

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