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"So bad they made me suicidal"

About: Leicester Royal Infirmary

So bad they made me suicidal

Went in because I have an impacted wisdom tooth so on the 16th went for an appointment

Had a simple X-Ray, the Dentist I forget their name now (ironic, keep reading..) but they had an accent -they told me that no it isn't an impacted wisdom tooth even though I've had private dentists tell me it is, and that no CT Scan will be carried out, I pleaded with the dentist that I can't live in this much pain and it is the Wisdom tooth as I had the bottom right removed and now the pain is only 1/10th (it's still healing..)

they proceeded to turn around and tell me I told them the pain got WORSE once bottom right removed, so the dentist was trying to save face, I told them no, I know what I said it was 30 seconds ago.

So they told me it was in-fact some petty little disorder which the best thing I could do was to put a hot water bottle on at night (I'm currently unable to sleep at night due to pain even after strong prescription painkillers) so in absolute distraught feeling like I've been let down by the NHS due to this one dentist

I say can I have your name please? I wanted to make a complaint.

So I left, as I was leaving another member of staff comes out and says, can you wait here? I'm like umm..okay.....A Security guard turns up and says "Right, why have you been threatening people" I told them straight I dont know what you've been told but I didn't threaten anyone. They said let me get to the bottom of this, so I stood waiting dumbstruck. They came back, clearly realising the Dentist is delusional and had completely changed, they said I need to take you to A&E and make sure you're okay. So I then sat in A&E for suicidal reasons for hours.

Does any of this sound like its okay? because it isn't.

I told this dentist, I was going to kill myself if I have to live with this pain forever, whats their response? not a duty of care (that came from a SECURITY GUARD) but duty of herself, God forbid a patient doesn't kiss their feet for giving a wrong diagnosis (they spent a total of 10 minutes with me and literally rolled they eyes when I tried describing my pain)

This dentist has no place working with people.

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Responses

Response from Leicester Royal Infirmary 6 years ago
Leicester Royal Infirmary
Submitted on 27/11/2017 at 16:39
Published on nhs.uk at 17:32


Dear reviewer, thank you for your review, however we are most concerned with your comments and would like to fully investigate the matter for you.

If you could email communications@uhl-tr.nhs.uk with your name, address and hospital number then we will forward your details to the Service Manager for the department and they will be in contact with you directly.

Or you are welcome to contact our Patient Information Liaison Service Tel.

08081 788337 and they can formally log your complaint and investigate for you.

We would however like to apologise for the distress this episode has caused.

Kind regards, Communications Team, Leicester's Hospitals.

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