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"The unyielding concrete had not been therapeutic"

About: Warwick Hospital / Accident & emergency West Midlands Ambulance Service University NHS Foundation Trust / Emergency ambulance

(as the patient),

I was standing on the topmost platform of my step ladder (where only sensible people would place just a bucket or paint pot) cleaning the roof of my motorhome. The step ladder folded under me and I had a hard crash landing on concrete. I’m inside a secure site and the warden is not answering his phone. I didn’t think I’d broken anything but knew the unyielding concrete had not been therapeutic. Calling 999 was my only sensible option. I was efficiently interrogated by the emergency operator and although I wasn’t number one on the priority list I didn’t have to wait long. A fast response vehicle turned up and I was rescued. My ambulance man not only rescued me but also cleaned up the accident site and returned my motorhome to its designated parking pitch, a very big thankyou to him. The staff in the Warwick A & E were kind and efficient and after their investigations I was despatched to a bed in the surgical ward for two days nursing and rehabilitation. I was safe and well cared for by everyone on duty during my stay and when I could demonstrate my mobility on crutches, by passing the climbing up and down stairs test, under instruction and guidance from the physiotherapist I was despatched home. A very big thankyou to Warwick Hospital and staff.

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Responses

Response from Warwick Hospital 6 years ago
Warwick Hospital
Submitted on 20/11/2017 at 08:25
Published on nhs.uk at 09:31


Thank you for sharing this comment, we hope you are recovering well.

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Update posted by REMRAF (the patient)

I am recovering well and thank you for asking. I am able to walk without a crutch for short distances until muscle pain in my right thigh gets too much. The muscle strength is slowly returning and exercising them is helping. My cracked ribs are also mending and I can know cough and laugh without them hurting much.

Response from Regional Head of Patient Experience, West Midlands Ambulance Service 6 years ago
Submitted on 13/12/2017 at 15:17
Published on Care Opinion at 16:30


Dear REMRAF,

Many thanks for your feedback.

I hope your making a good recovery, where possible we try to share feedback with our staff. If you would like me to share your feedback with the attending ambulance crew, I would be grateful if you would consider contacting the Patient Experience Team at email pals@wmas.nhs.uk or telephone number 01384 26366.

Thank you once again,

kindest regards

Marie

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