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28 week wait for urgent scan

Posted By Daisysdad

"28 week wait for urgent scan"

About: Crosshouse Hospital / Xrays & Scans

(as a relative),

I am writing on behalf of my husband, after having chest pains and breathlessness for several days and getting worse he attended Crosshouse Hospital A&E dept, as he attends the Warfirin Clinic as he had had 2 Clots in his legs he was informed if any breathlessness or chest pain to go straight to hospital which he did, he was then admitted overnight for monitoring. He was informed he would get a CT scan the next day as the Doctor  had informed him their was something wrong with his left lung and a scan would determine what was wrong.

On the next day before being discharged he was informed their was no slots available for a CT scan and to go home and an appointment would be forthcoming within 7 days as the doctor quoted that this was fairly urgent due to past blood clots.

After awaiting 10 days my husband phoned the hospital to be told someone would call back, which never happened on calling again the other day was told he would have to wait  at least 28 weeks as they were extremely busy, I believe this is a breach of the 18 week treatment / referral target.

My husband has kept in great health until the clots in legs several years ago and has never misused the NHS, however when he is suffering chest pains and breathlessness he is perplexed to be told he has to wait more than half a year for simple diagnostic testing.

I normally praise the NHS Scotland but on this occasion our experience has been a disgrace 

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 16/11/2017 at 18:11
Published on Care Opinion on 17/11/2017 at 09:18

picture of Eunice Goodwin

Dear Daisysdad,

I am sorry, it is worrying having to wait for a scan, but you have also been given different information from different people and this is not helpful. May I suggest that your dad (or you, on his behalf, with his permission) contact the secretary to the consultant that your father saw when he was in hospital. I am sure the consultant will review the situation and provide assistance as appropriate. In the meantime, if your Dad's situation deteriorates, please make sure you contact your dad's GP, NHS 24 for their advice and support.

I really hope you get this sorted to both you and your dad's satisfaction.

Thank you for raising awareness to this.

Kind regards,

Eunice

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Update posted by Daisysdad (a relative)

Dear Eunice

You are clearly not reading the letter the first sentence states I am writing on behalf of my husband not father, I have also mentioned several times in the letter it is my husband that I am writing about. I suggest you re read the letter.

My husband does not know who the consultant is as this was the first time in hospital with chest pain and breathlessness and went to Accident and Energency overnight and had saw several different doctors, all he was told was it was urgent as he has had blood clots previously and due to the fact their was no slots would be called by someone ?? With an appointment within 7 Days he has chased this up several times to no avail and last spoke to someone in appointments who stated they were very busy in this department and the wait time was 28 weeks, in breach if NHS referral targets, your response is unsatisfactory why on earth would he go to the GP as they have no access to CT scanning equipment, when the scan was to be organised at Crosshouse Hospital following the doctors stating he was not happy with the X-ray of the lung.

A very concerned Wife

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 20/11/2017 at 09:39
Published on Care Opinion at 11:30

picture of Eunice Goodwin

Dear Daisysdad,

Oh dear, I am sorry, there really is no excused for that at all. Authors sometimes complain on this forum about staff they have encounter 'not listening' and I am sorry, that I have just reinforced that sentiment. If there is a tiny element of mitigation, I think I went off on that tangent having typed your user name (no excuse though).

Having said that, your issues remain and my post has clearly been unhelpful to both you and your husband so please let me try again.

It is disappointing that you do not have the right details to contact in relation to your husband's issue and I think it would be useful for us to look at why that happened. if it is easier to have a chat about his and see where we can go from here please contact me. I am sure I can help to establish a way forward. I can be contacted on 01563 826222 or by email on mailto:eunice.goodwin@aapct.scot.nhs.uk.

You are correct that GPs do not have direct access for CT and MRI as yet, however, it is still important that if your husband's situation deteriorates, to contact the GP or NHS 24 for their advice and support.

Best wishes, to you both,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 21/11/2017 at 09:42
Published on Care Opinion at 10:27

picture of Eunice Goodwin

Dear Daisysdad,

Please thank your husband for contacting me off line. I will be able to explain further when I email an update to him shortly,

Best wishes,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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