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"My experience at Monklands hospital."

About: University Hospital Monklands

(as the patient),

In the last four months I have attended the outpatient department,   pre assessment dept and day surgery in Monklands hospital and I was very impressed with all three departments. The staff were very professional, efficient and friendly. I was seen either early or on time in outpatients and pre assessment, and day surgery staff kept me fully informed about my operation and anaesthetic. I think my experience showcased everything that is good about our wonderful NHS.  


Response from Eileen Clarke, Senior Nurse, University Hospital Monklands, NHS Lanarkshire

picture of Eileen Clarke

Dear Winona

Thank you so much for taking the time to post your comments on Care Opinion. This is a really good example of how we can make a difference to our patient’s experience. The staff in all the areas that you mention will be absolutely delighted with your feedback and I will ensure that they are aware of your post. Your comment regarding staff being professional, efficient and friendly is the person centred approach we strive to deliver every day, every time to every patient and to know that your experience reflects this is fantastic feedback for the whole team.

Thank you once again for your kind comments.

Kind regards


  • Winona thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too

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