"Superb Mermaid Centre experience."

I had an appointment at the Mermaid Centre and I can't praise the staff highly enough for the service I received. All of the staff were extremely professional and efficient but also kind and approachable, the latter two qualities being so important when you're a bit worried and anxious. Thank you so much to the receptionist, health care assistant, the consultant surgeon, mammographer and consultant sonographer who looked after me so well. You're all doing amazing jobs through such difficult and challenging times in the NHS. The waiting room was busy and you must have had a clinic list as long as your arm but I never felt rushed or hurried, simply a patient who would be given as much time, care, advice and information as I needed. I hope that the Trust directors understand what sterling staff they have and value you accordingly. Come on directors, give a big hand for the Mermaid Centre staff! I'm leaving my name and appointment date so that you can track the clinicians who saw me and let them know what a great job they're doing. From F. Crookes, seen on 2nd November 2017.