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"Cuts are effecting kids"

About: Countess Of Chester Hospital

My son has ASD bowel problems and sensory processing problems meaning he trips and falls a lot amoungst other things. He was previously seen by the incontinence team but I want his bowel issue inveastigated properly. He is permanently on lactulose which isn’t right. He is now ten. Asked SENCO at his school to refer him to paediatrics to get these issues addressed for ages and ages and they kept saying it’s medical they can’t. Eventually we go to the Gp, garden lane medical centre and explain all his problems. Gp says they will do the referral. No word for months not even a phone call. So complain trying to find out what’s going on. Go into the surgery only to be passed a piece of paper with a rejection from this hospital saying refer back to SENCO for behavioural pathway. These issues are not behavioural they are medical! I will be making an official complaint against the NHS because this is unacceptable. Just leaving autistic kids with no help at all. It’s being made almost impossible to actually get any medical help. He still has exactly the same issues he did years ago but thanks to no medical help he won’t get anything he should at all.

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Responses

Response from Countess Of Chester Hospital 6 years ago
Countess Of Chester Hospital
Submitted on 16/11/2017 at 12:38
Published on nhs.uk at 13:31


We are sorry for your negative experience of the Trust.

These comments will be shared with the Paediatric Department.

We are sorry you feel you had a negative experience. We take all patient feedback very seriously and therefore we will use your comments to see what we got wrong.

Please feel free to contact the PALs Department on Freephone 0800 195 1241 and select option 2 or email cochpals@nhs.net to give us more information about your experience. This will also give us the opportunity to look into your concerns in more detail and give you feedback.

The Patient Experience Team

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