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Fantastic nursing staff at children's unit

Posted By Daisychain

"Fantastic nursing staff at children's unit"

About: University Hospital Wishaw / General Medicine (Wards 5 & 8)

(as a service user),

A few months ago we took our 6year old son to the GP as he seemed to have a nasty cough, we were immediately sent to ward 19 in wishaw general, we were quickly shown to a room where the nurse -sorry can't recall your name was lovely, she asked us some questions and we were moved to a bed area and the doctor saw us extremely quickly and my son was given a nebuliser. Although it was shocking busy, we felt we were treated efficiently, we eventually were moved into ward 20 and introduced to our nurse Jackie, who again was absolutely lovely, she explained all about my son's illness and what was likely to happen in his care and was really attentive, then the nightshift came in and we met nurse Gillian and a nursing helper Pamela, again such wonderful staff, our stay was thankfully short and we cannot praise the staff high enough, they really do go out their way to help, nothing is too much trouble, thank you
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Responses

Response from Jim Murray, Service Manager, Childrens Services, Wishaw Health Centre, NHS Lanarkshire 6 years ago
Jim Murray
Service Manager, Childrens Services, Wishaw Health Centre,
NHS Lanarkshire

Submitted on 17/11/2017 at 10:00
Published on Care Opinion at 10:28

picture of Jim Murray

Hi Daisychain,


Thank you for taking the time to write in. I am glad to hear that you have had a positive experience and outcome for both you and your child.

The ward does get very busy at this time of year with childhood winter coughs and virus'. The staff do endeavour to provide person centred care in this busy environment and will appreciate your taking the time to comment.

I will pass on your sentiments and wish you and your family all the best going forwards.

Regards

Jim

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