This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"ACL Knee surgery"

About: Charing Cross Hospital / General surgery

(as a service user),

I had a acl replaced in my left knee,,, the experience was traumatic ....

Ive never seen such a low standard of aftercare for patients that have surgery ....

I was treated by a pshysio therapist who was more concerned about getting me on my feet, so they could go home  {they said this to the nurse in front of me}....considering I was half  awake because the anaesthetic hadn't worn off

.....I was actually brought around by inaudible shouting.....I woke up in such a fright...I was actually shocked. I jolted up and asked where am I whats going on/whats wrong/is everything ok.....because I jolted up, the pain I felt was like anything I  felt before....I laid back only for this nurse to continue their shouting......I had to hold my ears my ears and ask her to stop.......and please go away..you have just made me hurt myself by shouting at me.....I asked a senior nurse several times if was being discharged or going home ....I was ignored and left there...the experience I had was horrifying.....I would not recommend this hospital for surgery....I'm am currently pursuing a complaint about my treatment.....I still am trying to come to terms with what actually happened .............

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Charing Cross Hospital 6 years ago
Charing Cross Hospital
Submitted on 15/11/2017 at 09:41
Published on nhs.uk at 10:31


Thank you for your email and I am sorry that you had such a poor patient experience.

If you could email me your full name I will check that the formal complaints team have received your complaint and are investigating it for you.

Mr email address is martin.bowler@imperial.nhs.uk

Kind regards

Martin

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k