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"Clear and precise explanations"

About: Dr Gray's Hospital / Acute Medical Admissions Unit

(as the patient),

After been quickly diagnosed with a pneumothorax I was transferred to the AMAU ward. Upon arrival I was greeted by happy, friendly staff. I was soon brought up to speed with a clear and precise explanation as to why this might of happened and what the next course of action would entail.

After receiving medication it was time to have a chest drain put in and although I was worried I never doubted that the young doctor would have any mishaps during this procedure ( He didn't ) and whilst this was happening a nice young nurse held my hand and assured me all was well.

I also picked up an infection (pneumonia) which was treated immediately.

I remained on this ward for a few days where I was waited on hand and foot. I was witness to the same level of care given to every patient that came through the door.

It is easy to take hospital staff for granted but they are always there for you on your worst day.

Big thanks to all staff at dr grays elgin. Especially the ones in AMAU

Thanks

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Responses

Response from Diane Vass, Nurse Manager Medicine & Unscheduled Care, Dr Grays Hospital, NHS Grampian 6 years ago
Diane Vass
Nurse Manager Medicine & Unscheduled Care, Dr Grays Hospital,
NHS Grampian
Submitted on 14/11/2017 at 08:48
Published on Care Opinion at 09:21


picture of Diane Vass

Dear Dudedazz

The staff at Dr Gray's strive for excellence and I'm pleased to read that this was your experience during your recent admission to AMAU.

It is very pleasing to read that the staff gave clear and precise explanation prior and during your procedure and this eliminated the worry you had.

It is also reassuring to hear that you witnessed the same treatment being given to all patients on the ward at that time.

I will copy your letter to the AMAU team and the young Doctor mentioned. In the meantime; on their behalf I would like to thank you for taking the time to comment on this site and for the kind words you have written.

I hope you are continuing to improve now that you are home.

Kind regards

Diane Vass

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