"I felt like the only person on the ward"

About: Rotherham Hospital / General surgery Rotherham Hospital / Gynaecology

(as the patient),

At the end of August I was admitted to day surgery to have a large cyst (5kg!) removed from one of my ovaries.

I just wanted to say that every staff member I interacted with was unwaveringly kind, caring and helpful. I had a really bad reaction to the anaesthetic and the morphine and the nurses on the recovery ward were brilliant. I am sorry, I was way too out of it to remember any names! I felt so poorly for hours but they were looking out for me the whole time. I felt like the only person on the ward.  

They decided I should stay overnight, despite me protesting I was fine then promptly throwing up some more, and they took me to B11 gynae ward.This was my second overnight stay on B11 within a couple of months.  Again the staff there were fantastic and I was very looked after by the whole team. I was able to go home the next day after I had had some lunch.

The first time I was on B11 (at the end of June) I was sent there by my GP after the cyst was causing me a lot of pain. I felt a bit dismissed by my GP but when I arrived at the hospital I saw the most amazing doctor, I wish I could remember her name. She reassured me I was in exactly the right place and even told me off for not going to A&E the night before, considering the size of the cyst and my level of pain. I felt like someone was taking me seriously and that I was in safe and competent hands. I had what seemed like every test going and this put me on the path to getting surgery "urgently". This took a bit of time, but Ruth (Dr Bika's secretary) was really helpful and got me an op date as soon as she could.

My only criticism of this whole experience was one of the porters who took me for my CT in June made some comments that I would consider racist. I was quite shocked and felt very uncomfortable. I did not say anything that the time as I knew I would be back for surgery and was worried about seeing them again, though I am happy to discuss the incident now if that would be helpful. 

It is sad that one person let the whole side down. I have been thoroughly impressed by Rotherham hospital throughout this experience and have been telling everyone so!

Responses

Response from Samantha Robinson, Head of Patient Experience, The Rotherham NHS Foundation Trust

Dear Sarah2

Hello my name is Samantha, thank you for taking to time post such kind comments on Care Opinion. We really appreciate your feedback regarding the care and treatment you received from our staff. Your positive experience will be fed back to the team and I know they will be greatly appreciated. However, I was very concerned to learn about your experience of our portering service. Please be assured this is not what we would expect any of our patients and families to encounter. We would welcome the opportunity to discuss your concern in more detail and should you wish to do so please contact the Patient Experience Team on 01709 424461 in the first instance.

With best wishes

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Update posted by Sarah2 (the patient)

Hi Samantha

Thank you for your reply. Sorry it has taken me a while to reply to you. I do want to contact you to discuss, but work full-time office hours so when I have called after work I have been too late.

Can I email you in the first instance? Then perhaps we can work out a suitable time to chat.

Best wishes,

Sarah

Response from Samantha Robinson, Head of Patient Experience, The Rotherham NHS Foundation Trust

Good Afternoon Sarah

The office is open 9am - 5pm Monday to Friday however the email address is as follows:

yourexperience@rothgen.nhs.uk

Kindest regards

Samantha

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Update posted by Sarah2 (the patient)

Hi Samantha

I have just emailed you with all the details of the incident now. Sorry for the delay.

Best wishes,

Sarah

Response from Samantha Robinson, Head of Patient Experience, The Rotherham NHS Foundation Trust

Hi Sarah

I can confirm your email has been received and we will be acknowledged and actioned forthwith.

Best Wishes Samantha

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