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"Such a great service"

About: Acute and urgent care / Inpatient wards Community mental health services

(as a service user),

I was recently discharged from queen Mary's hospital back to the community and I was introduced to a enrich peer worker whilst on the ward. I saw her several times on the ward and then met her when I was discharged.

She has helped me so much, so much more then my team ever have. She also has mental health issues and this is such a positive thing for me, she understood the things I was going through and could relate to how I was feeling with my mental health as she had experienced them too.

She helped me with trying to understand what my early warning signs were so I can seek help when I start to feel manic, she also introduced me to a lot of other services that I'm interested in. I still need to explore these.

Unfortunately after 16 weeks our support stopped, I would've liked it to have been a little longer so she could've supported me to go to some of these places and build my confidence as I now feel I don't think I'll be able to do it on my own.

Such a great service to have for people like me that find themselves on a ward and then discharged without knowing how they can help themselves next time. I hope they make it a little longer for the peers to spend with patients.  


Response from Engagement and Experience Co-ordinator, South West London and St George's Mental Health NHS Trust

Dear Lei

My name is Farai and I am the Experience and Engagement Coordinator for the Trust. I would like to thank you for taking the time to post about your experience at Queen Mary’s Hospital.

I passed on your comment to the Modern Matron for Queen Marys and she appreciated of your feedback for this service and explained that the enrich peer worker was “a pilot project to support patients immediately after they leave hospital to settle back into their home environment. Going from hospital back home can be identified as being a high risk time for some of our patients and having support from a none statutory organisation was seen as a good”.

Please do not hesitate to return to your GP to be referred back to our services if you still require support.

Once again, thank you for feedback and I wish you all the best on your recovery journey.

Kind regards