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"Limited"

Been on anti-depressants for 6 years, finally plucked up the courage to do something about it last year. The time from initially discussing my mental health with my GP to sitting down with a CBT therapist was in excess of 10 months. During which time I had repeated telephone assessments at each of which I emphasised that my working hours were not very flexible and I needed afternoon appointments, despite this they kept offering me morning appointments, and in did had an initial face to face consultation in the evening, after which I got a phonecall to say that that slot was not going to be available in future and I was being put back on the waiting list, at which point I specifically said "do not call me again with morning appointments". All this for 6 45 minute sessions, at the end of which, and this is my main gripe, I asked "so what now?" to which my therapist said "Well, nothing, you're discharged"

"What, no follow up consultation to see how I'm doing and if the treatment is working in 6 months time or suchlike"

"No we don't offer any follow up services"

"So if my mental health continues to deteriorate after I leave here, can I access this service again?"

"No we cant afford to keep open cases, its case closed now"

So essentially your discharged at the end of a pre-determined (by budget I suspect) time period regardless of whether your state of mind has actually improved. There is no monitoring or review process, you're not kept "on the radar" so to speak, just a case of "that's your lot, you're on your own now, all the best"

If you went to a physio-therapist with chronic back pain, and at the end of 6 sessions you were still in agony, you wouldn't just be sent on your way regardless, alternatives would be investigated, you'd receive treatment until there was improvement, mental health services should be no different.

The little service you do receive is actually quite good, my therapist really knew their stuff and whilst I was receiving therapy it helped. However, the service is so restricted in scope that its potential to be of long term benefit is limited to say the least.

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Responses

Response from Hospital Road Site 6 years ago
Hospital Road Site
Submitted on 31/01/2018 at 17:56
Published on nhs.uk at 20:04


Thank you for taking the time to tell us about your experience of our wellbeing service in Suffolk and we are pleased to hear that you found the therapy effective.

We are sorry that you did not find the service was able to provide appointments at a time most convenient for you.

The wellbeing service is for people experiencing mild to moderate mental health difficulties many of whom will have work commitments. It is therefore important that appointments are provided over extended hours if possible, and your comments have been passed on to the service manager for their information and to look into why this does not appear to be happening in practice.

The service receives a very high number of referrals and is consequently limited in the duration of the therapy it can provide.

It is also due to the high number of new referrals received that it does not have the capacity to provide follow ups.

If treatment has not been successful or there is a subsequent return of mental health symptoms we recommend discussing what other options there may be prior to discharge or subsequently with your GP.

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