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Bad attitude of receptionist in a&e

Story from nhs.uk

"Bad attitude of receptionist in a&e"

About: Southport & Formby District General Hospital / Accident and emergency

my partner and I visited a&e today i told the receptionist our GP told us not too leave the hospital until pain relief had been given to my partner to which the receptionist replied can they not do that (gp) this person needs to attend a customer service course asap no wonder the person has a glass screen in front of them for their own protection i presume hope i never have to see the person again

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Responses

Response from Southport & Formby District General Hospital 6 years ago
Southport & Formby District General Hospital

Submitted on 01/12/2017 at 10:41
Published on nhs.uk at 11:31

Thank you for taking the time to tell us about your experience.

We are really sorry to hear about your experience in our A&E department with regards to a member of the reception staff. Please contact our Patient Experience and Complaints team at soh-tr.complaints@nhs.net or telephone 01704 704958 between 10am and 4pm, weekdays. You may leave a message at all other times.

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