"Never get appointments"

I asked to add my mom's medicine for repet prescription. it's more than year now but still it's not in repet prescription list. So every time I need medicine for I need to GP and I call them they ask me to repet from pharmacy and pharmacy ask me to call GP because all medicine is not in repet prescription list. But these people passing through others and My mom is high blood pressure patient and she had knee replacement surgery recently so she is on heavy painkillers and because of painkillers,she get constipation and piles. she was without medicine for more than two weeks. I tried to make appointment with doctor but I was told of that only if it's life threatening problems then you can get appointment as emergency. So according to them high blood pressure medicine and all other medicine she is taking is not important. She can wait for all medicine. A simple thing I asked them that please add all medicine in repet prescription list so whenever my mom needs it, I can go to pharmacy and repet it but they can't solve it because it's not emergency.