"Crisis team "

About: Mersey Care NHS Trust The Royal Liverpool University Hospital

(as the patient),

I was taken to the hospital in Liverpool by the police under section because of the way I was feeling, to see the crisis team.

I was sat for the best part of the night with a police man who asked me how I felt and what I wanted, I wanted to feel safe from what was going on with me (what is still going on).

He was so sure that after he told the team (a doctor and a worker) what I told him that I would be taken to hospital to get the help and be kept safe.

They sat with me for half an hour asking me what I was feeling and what I was going to do to kill myself, I told them my plans and why I have to do them.

They left the room to discuss what to do next, the police was still sure that I would get the help. When they came back I was told to go home and sleep it off, to listen to some music and maybe go for a walk.

When the police asked them why they were letting me go knowing I wanted to die the worker, I believe, said its her choice and to be honest she hasnt died yet but if she does then we will see her again and work from there. So here I am, still paranoid and planning my exit. But it's ok because the Crisis team will help me if I am dead.

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Response from Kim Guy, PALS Manager, Mersey Care NHS Trust

Thank you for taking the time to share your experience via the Patient Opinion site.

When people are taken to an accident and emergency department by the police under section 136 of the Mental Health Act they will be referred to the mental health crisis service. It is expected that they will then be treated in a dignified and respectful manner with full attention given to assessing their mental health needs. I am sorry that you did not feel that your experience did not meet this standard and I will investigate further to see what improvements can be made to address this.

You explained that you wanted to feel safe from the things that were going on with you, if this is still the situation and you feel that you need to access mental health services please contact you GP to discuss referral. However if the situation is more urgent than this please Crisis Resolution Home Treatment (CRHT) access team through the accident and emergency department at your local hospital.

I hope that your experience has not deterred you from accessing mental health services. If you would like to discuss this matter in more detail please contact the Patient Advice and Liaison Service (PALS), 0800 328 2941 or pals@merseycare.nhs.uk .

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Response from Housebound forum We are preparing to make a change


It sounds like you have had a traumatic experience. Its very hard when you suffer from these problems and even worse if no one understands.

We set up a online forum recently as my husband suffers from mental health problems and we struggled to get help for him.

The forum is a place where you can chat to others in a similar situation who understand and can help and support.

This has helped with my husbands isolation and our members are wonderful people who are very helpful.

Feel free to register if you think it could help and give you somewhere you can communicate with others.

Take Care

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