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"Parent of a young adult patient"

About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / Neurosurgery

My husband and I have spent the last two days with our daughter (and her partner) who was in need of urgent neurosurgery. This has been a worrying time and she is not out of the woods yet, but I felt impelled to give feedback on the wonderful staff in QMC. Without fail every time we appeared in a corridor looking a little dazed, needing to find our way somewhere, a member of staff would stop and ask if they could help in directing us anywhere. This is not medical training, but is just incredibly kind and human. It was nurses, ward support staff, consultants, people delivering post, security, volunteers, everyone! Credit to you all. It is sad that our services, hospitals being one that we experience more often at distressing times in our lives, are suffering from lack of funds (the cleanliness of QMC was less than perfect) but I am left feeling optimistic that there are still people who still want to work helping others. You deserve all the funding that our taxes can provide to you and shame on people who don’t pay their share.

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Responses

Response from Nottingham University Hospitals NHS Trust 6 years ago
Nottingham University Hospitals NHS Trust
Submitted on 10/11/2017 at 11:58
Published on Care Opinion at 12:07


Thank you very much for taking the time to share details of your experience. It’s great to hear our staff were on hand to offer you help and support when you needed it. I hope your daughter’s recovery is going well after her surgery. I’d be interested to know the areas in which you felt cleanliness to be sub-standard so that we can address this. Please can you kindly get in touch with me via 0115 924 9924 ext. 66623 or email QMCPET@nuh.nhs.uk and we can discuss further. Very many thanks once again.

Kind regards,

Ashley Rolfe, Patient Experience Officer

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