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"A+E coping under extreme pressure"

About: Royal Blackburn Hospital / Accident and emergency

On Monday 6th November I had to attend RBH after falling and finding myself in acute pain at the base of my spine. I already suffer from trapped nerves in the base of my spine. I went Monday lunchtime expecting the A+E to be quieter..

I was mistaken.. There were many patients on trollies in corridors.. Including myself eventually. There seemed to be as many ambulance paramedics in A + E, waiting to hand over their patients, as there were A + E staff. A result of bed blocking I was informed. I noticed that some of the paramedics, to their credit, were trying to assist the A + E staff, rather than just standing around. I spent about 6 hours in total at RBH before I was discharged. During this time all the staff I encountered, from the lovely person dishing out tea and sandwiches to the consultant who signed me off, treated me with kindness, courtesy and dignity. I live in between Rochdale and Burnley, both those hospitals A + E departments have closed. This has no doubt increased the pressure on RBH's A+E dept.

This was an eye opening experience for me. If this is what it's like on a Monday afternoon.. What's it like on a Friday / Saturday night? And with winter coming, when people like me with COPD get chest infections? I shall be contacting my local MPs and urging them to visit A+E and see for themselves the pressure and the near impossible expectations that are put on NHS staff.

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Responses

Response from Royal Blackburn Hospital 6 years ago
Royal Blackburn Hospital
Submitted on 09/11/2017 at 14:05
Published on nhs.uk at 16:32


Thank you for taking the time to tell us about your recent visit to the Accident & Emergency Department at Royal Blackburn Teaching Hospital.

It is lovely to receive such positive feedback regarding the care you received during your visit and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services.

You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

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