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Waiting, waiting, waiting

Posted By hotelrj84

"Waiting, waiting, waiting"

About: Heartlands Hospital / Trauma and orthopaedics

(as the patient),

I went to see my GP about a torn tendon in my right shoulder; it extends down to my elbow. I was sent an eReferral dated  September 2017. I have had this torn tendon since early August '17. I mistakenly thought it was a pulled muscle and thought I could treat it myself using internet advice.

Later, I realised it was a torn tendon. I then went to my GP. I have checked on the waiting list times for the treatment I need. Orthopaedics can keep me waiting up to 18 weeks. I have waited six weeks thus far. I've learned to do many things using my left hand. However, I think I need to receive treatment as my condition is painful. I could wait longer, if necessary. I will try to speed things up myself. Hence my contacting you. If you can speed up my orthopaedics appointment, please do.

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Responses

Response from Heartlands Hospital 6 years ago
Heartlands Hospital

Submitted on 13/12/2017 at 09:04
Published on nhs.uk at 10:31

Dear Patient,

Please accept my apologies for the delay in responding to your posting.

I am sorry to learn that you are in pain and that you are waiting to be seen by our Trauma and Orthopaedic Team.

If you would be willing to provide further details such as your name, address and date of birth, as a Trust, we would welcome the opportunity to review this matter further.

You can do this by contacting a member of the Patient Services Team on 0121 424 0808 or you can email your concerns to bhs-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action.

If you do contact our team, can I please ask you advise the member of staff that you are responding to your posting on Care Opinion.

I will forward your posting to the senior management team for Trauma and Orthopaedic team, so they are aware of your comments.

Thank you for your posting, as all feedback is important to us.

Regards

Miss J. Langham

Patient Services Team

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