"Poor Recptionist"

This has happened on several occasions now. I will ring up to be put through to out patients. The receptionist is still having a conversation with someone else sat with them when answering the phone they sound miserable and then just put you through without a 'yes I will put you through please the hold line' or anything - then when no one answers in out patients it brings you back to the receptionist and in their miserable mona tone voice tell you to ring back as no one is picking up and puts the phone down! Again, I would like to repeat myself this has happened on more than one occasion. If you do not want to answer the phone and be a receptionist then do not be a receptionist go and find another job! Miserable and unhelpful staff is not how you want to be greeted when you are stressed out and have been on hold for 5/10 mins passed around. So annoyed it is a joke!