"Urgent Care - staff great; effective time..."

I turned up with my 2 year old son at the urgent care centre at 7pm on Monday night. He had fallen down the stairs that had resulted in a cut above the eye which kept bleeding and needed to be cleaned and glued together.

It was heaving, the reception area / waiting area was jam packed.

Now before I start, I want to say that the staff were professional and polite and when we were eventually seen - they were brilliant. It was immediately apparent that there just wasn't enough staff to get through the patients.

We arrived at the Urgent Care Centre at 7pm. We were called to the triage desk at about 9pm.

My son was actually treated at 01:15 in the morning, which took about 5 mins. A pretty simple procedure of cleaning the wound and gluing the cut together.

It was plainly clear that my son had a fairly minor injury, he did not have concussion and he had not vomited - the nurse could confirm this, as he had been running around reception for 4 hours before he fell asleep at 11pm. He did not have a serious head injury - if I thought he had, I would've gone straight to the Lister hospital.

There were clearly people there that had much more complicated injuries, people that needed Xrays to see if it was a break. They were being seen but then needed to wait for the results

My main gripe is that the policy is to see patients in turn so my 2 yr old son had to wait behind all these much more complicated injuries who had to wait to get x rays back and then get treated. Surely, common sense would say that whilst, these more complicated injuries are waiting for their results to come back, someone could fix my child and then we could leave and get back home.

The time management should be assessed. Surely sorting out the minor injuries whilst you are waiting for the results to come back on the more complex cases would be the best solution