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"A & E Monday 6th November 2017"

About: Good Hope Hospital / Accident & emergency

I came into A&E on Monday with symptoms very like the ones I had had in June of this year when it was found that I had had a heart attack. I was very frightened. Long story short it turned out not to be the case but still I had all the checks and tests to confirm this. It was a long day 8 hours plus during which time I saw hospital staff from cleaners to consultants doing an amazing job. Between tests I had time to watch people working, it was fascinating. The co-operation between nurses, doctors, porters and probably many other categories in the workforce, not forgetting the overstretched ambulance staff, looked to me to be almost seamless. The department was running at full stretch and in my working life conditions would have been perfect for frictions and confrontations between members of staff but I saw none of it. Despite the fact that I now class myself as an NHS time waster and a consumer of I don't know how much money in a very pressurised budget I had the best of care. Thank you so much to everyone that day. The person who had had a tooth out and was clearly in pain but still did their job and may I mention the doctor who took care of me for the last few hours of my stay, they must have known that I was ok to go home but still made sure that nothing had been missed and I saw how much dashing about they did that day for their patients.

Also the consultant who took the time to speak to me personally so that I feel more confident about what I should do in the future if similar symptoms happen again.

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Responses

Response from Good Hope Hospital 6 years ago
Good Hope Hospital
Submitted on 08/11/2017 at 16:12
Published on nhs.uk on 10/11/2017 at 03:22


Dear Mr Sheard,

Thank you for taking the time to post your comments regarding your care and treatment in the A&E Department at Good Hope Hospital.

It is lovely to read such positive comments and I am pleased to hear that you had not suffered another heart attack and please do not think that you are a time waster.

It is always best to be checked out, especially as your symptoms were similar to the ones you had experienced in June.

I shall forward your posting to the Senior Management teams and ask that it is shared with the staff, as I am sure they will be delighted to read your comments.

All our staff do work extremely hard, so it is nice for them to know that their hard work has been recognised and appreciated.

Once again, thank you for your posting as all feedback is important to us.

Best wishes

Jenny Langham

Patient Services Officer

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