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Woeful "customer" experience

Story from nhs.uk

"Woeful "customer" experience"

About: Pudsey Health Centre

Ive been a patient here all my life and have now decided to leave and find a different surgery.

When you can finally get someone to answer the phone you are hardly ever able to book an appointment to suit. I saw a doctor who asked me to revisit them in a few weeks. How is this possible when you cant book in advance and you have to take the daily 8am gamble to secure an appointment

The GPs have always been very good. The appointment system and level of empathy from the bots on reception is very poor indeed

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Responses

Response from Pudsey Health Centre 6 years ago
Pudsey Health Centre

Submitted on 09/11/2017 at 08:58
Published on nhs.uk at 11:31

Thank you for your feedback to our practice via NHS Choices.

We take all feedback very seriously and investigate fully to explore any learning needs that we may have as a practice. If you wish to contact us directly we will be able to discuss this and investigate your complaint further.

Our booking system which includes online access allows appointments to be booked up to four weeks in advance and from 8am every day. We would be happy to register you for patient access which includes online booking if you would like to contact the surgery.

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