"Patient Opinion's 0845 number"
About: Care Opinion Care Opinion
Posted by NHSPatient (blogger) (as ),
A directive issued by the Department of Health gave NHS bodies until 21 December 2010 to cease use of telephone numbers that are more expensive to call than standard geographic numbers. (http://www.dh.gov.uk/en/Publicationsandstatistics/Legislation/Directionsfromthesecretaryofstate/DH_110480)
Many NHS patients contact NHS bodies using Virginmedia landlines, contract or PAYG mobiles and public payphones. Use of 0845 and 0844 numbers is thereby explicitly prohibited by these Directions. Indirectly charging for access is prohibited by the requirement to have regard to the NHS Constitution, under the terms of the Health Act 2010, anyway.
I see soliciting calls to 0845 113 0012 (Patient Opinion's phone number) as no different. The financial benefit received by the telephone service provider to Patient Opinion may only be used to subsidise the cost of providing a not-for-profit service (like the NHS itself), however because this is reflected in a premium added to the cost of a call (in many cases) it undermines the intention to provide a service that does not levy charges on users.