"Appointments"

It is impossible to get through on the telephone for an appointment. I rang today and waited over 15 minutes to get through to someone and when I finally did I was put into another queue where I was told there were 11 people in front of me. I spent the full morning trying to speak to a doctor and in the end I was cut off the line at 12-30 pm when the surgery closed. So I will have to follow the same procedure tomorrow in the hope that I finally can speak to a Doctor but I won't hold my breath.