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"Early Pregnancy Unit"

About: Croydon University Hospital / Gynaecology

No waiting area at The Women's Unit Green Zone. Came at 7:45am just in case because the queue. We had to wait front of the building becase the door wasn't open. 1 degree is really cold for waiting ourside. Such a shame situation from the Mayday. They have to sort this out as soon as possible! Patients can not wait outside of the building in the winter time!!!! Or otherwise came at 9am and wait a lot.

Also there is no excuse from th A&E. I have pain since Saturday, after 5! hours waiting their answer is "come back on Monday well before 9am for Early Pregnancy Unit, because the scan is only on weekdays from 9am to 1pm.

I am bleeding as well and had to wait two days for a scan.

Such a shame system they have.

I had miscarrige. For next pregnancy definitely not coming back here!!!!

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Responses

Response from Hilary Frayne, Head of Nursing for the Emergency Department, Croydon Health Services 6 years ago
Hilary Frayne
Head of Nursing for the Emergency Department,
Croydon Health Services
Submitted on 07/11/2017 at 08:17
Published on Care Opinion at 13:10


I am very sorry to hear your feedback.

Unfortunately this walk-in service starts at 9am, and doors open at 8.50am automatically. The service and A&E advise ladies to prepare for a wait and the staff display the approximate waiting times on the board each morning.

Walk in numbers vary day to day so I am sorry you experienced a long wait. Doors cannot be opened any sooner as the staff do not start until 8.45am, with a sonographer starting at 9am.

The hospital does have a main reception with a coffee shop and a public restaurant where patients arriving early at the hospital can wait from 7am.

Kind Regards

Hilary Frayne

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