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Delayed MRI results

Posted By troyboy

"Delayed MRI results"

About: Golden Jubilee National Hospital Western General Hospital (Edinburgh)

(as the patient),

In September, I attended the Golden Jubilee hospital in Clydebank for an MRI scan.

I was told, by them, I would receive my results within 1-2 weeks.

As this never happened, I contacted Golden Jubilee. Twice!

1st call they advised me results get e-mailed to the Western General hospital, Edinburgh, then sent to my GP! However, at that time this had not been done, as they were only dealt with twice a week!

2nd call they advised me they had been e-mailed to Western General in early october.

To date, after numerous calls to my GP surgery, they have still not been received!

Please advise what I should do now?

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Responses

Response from Paula McPhail, Feedback and Legal Co-ordinator, Clinical Governance, NHS Golden Jubilee 6 years ago
Paula McPhail
Feedback and Legal Co-ordinator, Clinical Governance,
NHS Golden Jubilee

Submitted on 07/11/2017 at 15:58
Published on Care Opinion on 08/11/2017 at 13:05

Dear Troyboy,

Thank you for your story in relation to your MRI scan results. I am very sorry to read that you are experiencing problems in relation to the delay in your results. To allow me to look into this I would be grateful if you could contact me on 0141 951 5951.

With Kind Regards

Paula McPhail

Feedback and Legal Co-ordinator

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Response from Jennifer Blair, NHS Lothian 6 years ago
Jennifer Blair
NHS Lothian

Submitted on 08/11/2017 at 12:20
Published on Care Opinion at 13:05

Dear Troyboy,

Thank you for contacting us via Care Opinion. I am so sorry for the difficulty you have been experiencing in receiving your MRI results.

I would be happy to look into this for you however would require further personal details. I am contactable on the phone number below from 9am - 4pm weekdays, however if you prefer to email I will pick this up and action as soon as possible.

I would require your full name, date of birth, contact telephone number and postal address.

Email: feedback@nhslothian.scot.nhs.uk

Telephone: 0131 536 3370

I look forward to hearing from you.

Kind regards

Jenny

Patient Experience Team

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