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"Xray walk in clinic"

About: Andover War Memorial Hospital

My husband went to the Xray dept this afternoon after having pains in his knees referred by the GP only to be told by the receptionist that there was over an hour wait so your better off coming back another day, my husband explained he had just paid £1.50 to park so surely that would be ok, and was told we close at 4 so no point come back another day.

Having taken time off work to visit GP and then to go to the hospital after, now he has to book more time off work again to revisit the hospital for the X Ray again which will then delay results coming back and finding out a course of action to be taken.

Shocking service.

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Responses

Response from Andover War Memorial Hospital 6 years ago
Andover War Memorial Hospital
Submitted on 07/11/2017 at 15:42
Published on nhs.uk at 16:31


Thank you for your feedback regarding our x-ray service at Andover War Memorial Hospital. I would like to apologise that your husbands recent visit was not of the high standards we aim to provide. I have shared your comments with the clinical leaders for the department, however if you or your husband wish to discuss your experience further please contact our customer care team on 01256 486766 or email customercare@hhft.nhs.uk who will be able to assist you.

Alex Whitfield, chief executive

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