"I do not feel any lessons have been learnt "

About: Leicester General Hospital

(as a carer),

Sadly I have to share in the concerns raised by Melany in her story reflecting on the care at Leicester General Hospital. My father was a patient in June and July. Although some of the staff tried to help us navigate the chaos of the hospital his over all care was dreadful and a terrible ending to his life. Noboby seemed to know what was happening with his care and some frankly did not seem to care at all. I formally complained, rejected the response and received a second response. Although the response apologised for the chaos in my fathers care, I feel it did not truly address the issues raised or repair the damage done. I am not convinced any lessons were taken seriously or learned from. I think that communication between clinical staff in this hospital needs a major review. After this experience my elderly mother now says that she would rather die at home, in pain, than be treated in this hospital, I think that says it all.
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Response from Leicester General Hospital

Thank you for taking the time to leave your comments about your experience at Leicester General Hospital. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comment or concern to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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