"What is the point of DART?"
Posted by Prince (as ),
My doctor saw me two weeks ago and one of the things we talked about was a small mole on my face. She advised me to have it removed and said this could be done at Honiton Hospital and she would arrange it.
A week or so later I received a letter asking me to ring DART quoting my URBN, which I did. The lady who answered the phone was very nice but she couldn't give me an appointment, she had to contact someone else. A few days later I had a call from Seaton Hospital and an appointment was made for me to go to Honiton Hospital.
This was an improvement on the previous two occasions my family has used DART. On these occasions it was my daughter who needed appointments, the first for an heart scan, the second for a minor eye operation. On both occasions over a week passed after she had seen her doctor to receiving the DART letters, and again on both occasions when she telephoned, she was told she didn't have a choice of hospitals and an appointment would be sent to her through the post.
All DART seems to do is put another time wasting link in the chain between the patient seeing his or her GP and getting an hospital appointment.