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A frustrating experience

Story from nhs.uk

"A frustrating experience"

About: North Colchester Healthcare Centre

Worryingly misleading information was given about the treatment of my husband's hay fever/ allergic rhinitis.

Yes, antihistamine tablets can be bought over the counter, but antihistamine sprays MUST be prescribed by a GP.

However, after a debilitating wait of almost 4 hours; my very unwell husband of nearly 70 was told that he "could buy antihistamine spray at the pharmacy - but if it didn't work he could buy a steroid spray."

A) I know this to be wholly incorrect and

B) one of the few advantages of ageing is the qualification for free prescriptions!

If you must use websites as an adjunct to your professional eyes and ears; please try 'NHS Choices' which confirms my statement re the prescription of antihistamine sprays.

Please don't depend on Dr Google at 'Patient Info'!

My husband has since obtained the correct advice and prescription medication from our own GP

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Responses

Response from North Colchester Healthcare Centre 7 years ago
North Colchester Healthcare Centre

Submitted on 10/04/2017 at 09:49
Published on nhs.uk on 02/11/2017 at 12:10

We take patient care very seriously and are sincerely disappointed that you feel you didn’t receive the highest standard of care. I would like to speak to you about this personally and so invite you to contact the center to meet with me at your earliest convenience.

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