"The theatre staff were absolutely lovely..."

About: Sunderland Royal Hospital

What I liked

The theatre staff were absolutely lovely and I think they need a great big thank you.

What could be improved

While on C30 in Sunderland Royal Hospital I was very worried and scared. When I asked for pain relief I had to wait for two hours every time, I was shouted at by a staff nurse after coming back from theatre and on the night of my operation I was shouted at by an Health Care Assistant who told me that I was not having pain in my chest and it was my stomach I was pointing to, this was not the case as it was my chest. I was not treated as a person but an illness in a bed and I certainly wasn’t given any dignity and respect that hospitals aim to give. Even the student nurses on this ward were not to what I expected as when I asked for pain relief I got told that they would ask the staff nurse and then never did. I also felt like more of a nuisance than a poorly patient.

Anything else?

I did feel as though the domestic staff were more helpful than the nursing staff. However I am grateful for the treatment I received as potentially it saved my life however I would not recommend this ward to my worst enemy.

Story from NHS Choices

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Response from Sunderland Royal Hospital

Thank you for you comments, these have been passed on to the Directorate Manager responsible for Ward C30 so that we may formulate a full response. We would encourage you to email us at corporate.affairs@chs.northy.nhs.uk so that we can provide you with details of our investigation and a formal apology for this occurance.

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