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"Receptionists ruin the department"

About: King's College Hospital (Denmark Hill) / Maternity

Recently visited for my 12 week scan and was greeted by the rudest receptionist I have ever encountered who tutted, rolled their eyes and huffed and puffed (because I didn't have my own pen).

We received bad news at our scan and I was visibly distressed with booking next appointment the receptionist snatched the paper from me looked at me clearly quite distressed and rolled their eyes mumbled a date and handed me a piece of paper.

It's such a shame your doctors are so professional and do an amazing job but your admin staff are a shambles

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Responses

Response from King's College Hospital (Denmark Hill) 6 years ago
King's College Hospital (Denmark Hill)
Submitted on 13/11/2017 at 23:06
Published on nhs.uk on 15/11/2017 at 03:11


I am terribly sorry to hear about the negative experience that you had with a receptionist when you attended for your scan.

I will be passing your comments onto the manager responsible for the recptionist team at Harris Birthright.

Once again, please accept our apologies.

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