"In this day and age no one should get bed sores in hospital"

About: Ninewells Hospital / Clinical haematology St Margaret's Hospital / Geriatric Assessment

(as a relative),

My father was admitted to Ninewells at the beginning of August this year (2010). He was first admitted to ward 23a (neurology) where he spent 2 weeks there. While he was there he received excellent care.

He then was moved to ward 34 to start chemotherapy as he had been diagnosed with Non Hodgkin’s Lymphoma. While he was there he was often left in the same position in his bed for hours at a time resulting in him getting bed sores which he found very uncomfortable. (He could not move his legs) After around 6 weeks in that ward my father could no longer sit in a chair for any length of time as it was too painful.

He then got moved to St Margaret’s hospital in Auchterarder (nearer his home) where he received excellent care and over the next 6 weeks the nursing team in Auchterarder managed to almost get rid of his bed sores. But unfortunately as my dads temperature became raised he had to be moved back to ward 34 in Ninewells as St Margaret’s is only a cottage hospital.

Within 6 days of my dad being back in Ninewells my dad’s bed sores where back and he also has started to get them on his heels. He is often close to tears with the pain which is hard for me to see. I feel that in this day and age no one in hospital should be getting bed sores. My dad was a nurse for the NHS for over 30 years and I think this is a terrible way to be treated.

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Response from NHS Tayside

Dear Lorna, Staff at NHS Tayside are saddened and extremely sorry to read about the concerns you raise about your father’s care received within Ninewells Hospital. We would like to thank you for alerting us to these circumstances and would like to ask you to contact us, enabling us to respond more fully to you directly. We would like to assure you that upon reading your comments an internal investigation has been commenced. Patient safety and reducing the risk of harm is a clinical priority in NHS Tayside and there are standards for assessment and clinical practice enabling effective practice towards reducing the incidence of pressure ulcers. There are however a number of different needs that require consideration with individual patient care plans. Having knowledge of your father’s circumstances will enable us to provide a more detailed response to you, and that is why we would encourage you to contact us. Complaints and Advice Team Level 9 Ninewells Hospital Dundee DD1 9SY E-mail complaints.tayside@nhs.net Freephone number 0800 0275507
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