"Upset at my mother's treatment"

About: Rotherham Hospital / Older people's healthcare

(as a relative),

My mother was admitted to Rotherham General in September with confusion caused by a water infection. This responded well to treatment.

When I rang to check on my mother's progress I was told she was being troublesome only to find it was another patient and mum was fine.

By Saturday morning she had two bed sores and on Sunday they rang me to say she had suffered a stroke. They admitted they had "forgotten" to give her Warfarin. This medicine is so important it is on a bright yellow sheet all of it's own but this had somehow been overlooked.

She was moved to the stroke unit and made a good recovery but then suffered diarrhoea and sickness. She was transferred to Keppel ward the same day and put with confused elderly women which was upsetting for her as she was no longer confused.

Then the hospital rang me to say mum could go home. She was discharged in a wheelchair with a sick bowl under her chin, with no discharge letter or medicine. The former arrived in the post a week later and the medicine arrived after several phone calls from the hospital pharmacy. A family member also had to make a dash to the local chemist before it closed to collect the NOMAD pack.

I can't believe this is the same hospital that nursed my father so well throughout his terminal illness.

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Response from Rebecca Allinson, Associate Director, Corporate Relations, Rotherham Hospital

Dear Daughter#1

I was so sorry to read your posting and to learn of the concerns regarding the care of your mother at Rotherham Hospital. Clearly you have raised a number of issues that need addressing and we would be really grateful if you would call our Patient Services team on 01709 304461 so we can understand more details and deal with the issues directly with the areas concerned.

The experience you describe is clearly unacceptable and thank you for making us aware of your experience. We will need a little more time to be able to respond in a more useful way but in the meantime, please call us on 01709 304461 if you feel able.

With best wishes

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