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Disruptive patient in CCU

Posted By stuffingbox

"Disruptive patient in CCU"

About: Royal Bournemouth General Hospital / Cardiology

(as the patient),

When in hospital high dependency CCU ward. A patient was admitted into the ward...

1. shouting top of voice any time day or night.

2. Walking around ward and shouting ( the Nurses trying to get them back to bed ) .

3. In the early hours of the morning I saw them hit out at nurses during the aforementioned struggle.

4.The security guards (2) were called to assist the nurses during the day.

5.We had to put up with this for 5 Days/Nights. I worried that this could turn dangerous for other patients.

 I'd like to suggest a cure for this problem..

1. all wards change 1 existing side ward into a duel ordinary- secure sound deadening room for both type of patient. this could  be done cheaply by adding a secure fire door to this room with padding. This door must open both ways ( duel swing hinge ) to stop barricading of this door and latched only from the outside

2. This is only an idea that may help.     

           

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Responses

Response from Royal Bournemouth General Hospital 7 years ago
Royal Bournemouth General Hospital

Submitted on 06/11/2017 at 15:58
Published on nhs.uk at 16:43

Dear ‘stuffingbox’

Thank you for taking the time to share your experience while on the Coronary Care Unit and it is very unfortunate that during your stay you, and other patients, experienced a disruptive, aggressive patient.

We have raised your concerns with the Clinical Lead of CCU who has asked me to share this response with you:

“I would first like to apologise that you were made to feel anxious about a potential threat from another patient. Although you perceived this patient as a threat the nursing staff were confident that the patient, although loud and physically aggressive towards them, was not in a physical condition to threaten other patients. I am sorry that we did not convey this information to you and other patients.

Patients can become delirious, disruptive or aggressive for a number of reasons and staff are acutely aware of the impact this can have on other patients. The challenge is to find a balance of caring for that patient without causing them harm and minimizing distress to on-looking patients or visitors. This will always vary from one patient to the next and is not an exact science.

We would always try to use a side room, if one was available, in the management and care of such patients and ensure there was a dedicated nurse and another member of staff with physical restraint training to look after these vulnerable patients to minimize risk to themselves or others.

I would like to thank you for your suggestion regarding a dedicated side room for those patients’ that cause a disturbance. I will pass on your suggestion and comments to our management team who are responsible for the care of staff and patients. It is a sensible suggestion and one that will be given careful consideration”.

Once again thank you for your feedback and apologies for the distress you experienced. We hope you are now recovering well at home and should you need to be admitted in the future your experience will be much better.

Regards

Patient Engagement Team

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