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"Bad & Good Hysteroscopy Consultations"

About: Royal Devon & Exeter Hospital (Wonford) / Gynaecology

(as the patient),

My first hysteroscopy consultation was with a doctor whose manner was very impersonal. The description of the procedure was brief to say the least and omitted many important facts. No mention was made about pain management/relief so when I enquired the response given was that they didn't do sedation. As I had asked my GP to request this in her referral letter I was understandably alarmed. When I pressed further the doctor reluctantly talked about local/general anaesthetic (which this doctor did not personally do) and only mentioned the option of air & gas as I was about to leave. The attitude of this doctor to obtaining my signature on the consent form was handled in a very rushed and dismissive manner. It seemed to me that informed consent was not a priority to this doctor and I was being “processed”. 

The second consultation (pre-op assessment) I had was the exact opposite. This Doctor treated me with great compassion and patience. They spent time explaining the procedure, the risks involved, the possible outcome and answered all my questions. At no time did I feel rushed and as we went through the consent form together they reassured me that I was in safe and caring hands. 

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Responses

Response from Royal Devon & Exeter Hospital (Wonford) 6 years ago
Royal Devon & Exeter Hospital (Wonford)
Submitted on 31/10/2017 at 08:51
Published on nhs.uk at 11:30


Thank you for taking the time to provide your feedback. We are very sorry to hear that your experience and we would welcome the opportunity to discuss this further with you. In order for us to fully investigate your concerns and address the issues you have raised, we would be grateful if you could contact out PALS department on 01392 402093 so that they can take some further details from you. We hope to hear from you soon so that these matters can be resolved.

I am pleased to hear that you are so happy with the care you received during your pre-op assessment and would like to thank you very much for your positive feedback. Although, once again, we are very sorry for your initial experience.

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